EPAM is a leading general provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are looking for a seasoned SAP Retail MM/SD Consultant with expertise in S/4HANA to deliver Level 2 and Level 3 application support. The role centers on managing incidents, resolving problems, fixing bugs, and rolling out small enhancements.

Responsibilities

Investigate and address incidents and service requests tied to SAP MM/SD processes in a Retail environment
Conduct root cause analysis for recurring or critical issues and put forward sustainable long-term solutions




Handle the complete ticket lifecycle within ITSM tools such as ServiceNow or Jira, keeping alignment with SLAs and support KPIs
Work together with functional and technical teams, including third parties, to resolve complex issues
Spot and lead problem management initiatives aimed at cutting incident volume and boosting process efficiency
Capture known errors, workarounds, and solution approaches in the Knowledge Base
Configure, test, and roll out small changes and enhancements within SAP MM/SD modules
Draft and validate functional specifications for bug fixes and minor development work
Assist with transport request management and safeguard quality assurance across deployments
Deliver UAT support, coordinate with business users, and confirm solution effectiveness once deployment is complete

Requirements

No less than 3 years of hands-on professional experience as an SAP MM/SD Consultant
Applied expertise with SAP

📌 SAP Consultant (México)
🏢 Epam Systems
📍 México