EPAM is a leading general provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking an Endpoint Analyst to independently diagnose and resolve issues related to endpoint connectivity, authentication, and security controls. This role analyzes escalated service desk tickets, leverages logs and security tools to identify root causes, and resolves incidents within defined service level agreements. The analyst applies a consistent, methodical troubleshooting approach while collaborating with IT and security teams.

Responsibilities





Analyze and resolve escalated service requests from end users and IT teams
Diagnose endpoint issues using user-reported errors, client-side logs, forwarded events, and vendor support tools
Troubleshoot network, authentication, and security-related blocks impacting endpoints
Develop and maintain knowledge articles to support consistent issue resolution
Collaborate with infrastructure, security, and service desk teams to communicate findings and remediation steps
Escalate incidents that exceed defined time-to-resolve thresholds

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
3+ years of experience in endpoint support, desktop engineering, or IT/security operations
Background in DHCP, DNS, and network access control, along with IP routing and core networking concepts, including packet capture and analysis
Knowledge of Active Directory, Windows auth

📌 Endpoint Analyst (México)
🏢 Epam Systems
📍 México