Summary: Responsible for ensuring Quality Assurance in alignment with Management objectives, with the authority to stop production or process activities when risks or nonconformities are identified.
Essential Job Functions: The primary duties and responsibilities include, but are not limited to, the following:
· Ensure customer and stakeholder satisfaction through strategic planning and a results-oriented approach to quality process activities.
· Lead and coordinate all activities of the Quality Department.
· Ensure compliance with international standards, customer-specific requirements, and internal policies through effective leadership, cross-functional coordination, risk analysis, and the allocation of appropriate resources to achieve Safety, Quality, Productivity, and Environmental objectives.
· Monitor and manage customer satisfaction by tracking customer performance metrics related to quality, productivity, and delivery.
· Ensure compliance with the company's Quality, Safety, and Environmental Management Systems and communicate performance results as required.
· Identify,



document, monitor, report, and control risks that may impact product quality, process performance, safety, environmental compliance, productivity, and key business performance indicators.
· Promote effective communication and actively lead Quality, Safety, and Environmental Management System meetings.
· Drive and demonstrate continuous improvement initiatives focused on safety, environmental performance, quality, cost, and operational excellence.
· Lead problem-solving activities and preventive actions related to key quality performance indicators.
· Coordinate cross-functional resources and efforts to ensure compliance with Quality, Safety, and Environmental Management System requirements.
· Identify training needs and provide training related to the Quality, Safety, and Environmental Management Systems throughout the organization.
· Maintain and control Quality Management System manuals, pr

📌 Quality Manager (Monterrey)
🏢 Bodycote North America
📍 Monterrey