? Client Support Representative (Freight Forwarding)

Ready to start your career in general logistics and customer support? ???
At OEC Group, you’ll be part of the frontline that connects customers, operations, and internal teams. This is a fast‑paced, dynamic role where you’ll learn how international shipments are managed while providing high‑level support to our clients.
We offer hybrid work, a competitive salary, a full benefits package, and real opportunities to grow within a global logistics company.

✹ This position is for you if

You’re comfortable working in a challenging and dynamic environment
You adapt quickly to new processes, systems, and a high volume of information
You enjoy multitasking (handling emails, phone calls, tracking shipments, and coordinating requests at the same time)
You’re detail‑oriented but can also prioritize and manage urgency
You’re eager to learn — training involves a lot of content and processes, and learning agility is key
You like being the go‑to person for clients and internal teams

? About OEC Group
Established in 1981,



OEC Group is a leading NVOCC freight forwarding company with headquarters in Taipei and regional headquarters in New York, plus branches across Asia, North America, and Europe. We support customers with end‑to‑end logistics solutions, including ocean & air freight, trucking, warehousing, customs brokerage, cargo insurance, and more.

✅ What you’ll do (and learn)
As a Client Support Representative, you’ll support assigned accounts and ensure smooth communication between customers and internal teams. Your day‑to‑day will include:

? Act as the primary point of contact for customers via phone and email
? Manage multiple daily communications while maintaining service quality and accuracy
? Coordinate and validate ocean and air freight bookings from origin to destination
? Track & trace shipments and provide timely status updates to customers
? Maintain detailed customer profiles and shipment records in CargoWise

📌 Client Support Representative (Guadalajara)
🏢 Oec Group
📍 Guadalajara