Job Overview

The Sales Order Support Specialist will have a pivotal role in ensuring smooth
operations for US Teams while working at our office in Mexico. Responsibilities
encompass a range of functional areas, such as accounting, customer service, and
administrative support. In addition to aiding in order processing and addressing
customer inquiries, the position will closely collaborate with cross-functional
teams to maintain efficient workflows and ensure timely service delivery.
Contributions made in this role will significantly influence the overall success
of the sales order process and elevate customer satisfaction levels.

This position reports directly to the Sales Order Team Lead.

Job Functions

* Enter new sales orders accurately into Microsoft D365.
* Generate vendor purchase orders corresponding to the appropriate project or
order.
* Process vendor invoices in alignment with the relevant order.
* Generate customer invoices promptly upon receipt of vendor invoices.
* Conduct research on unbilled orders to optimize billing revenue each month.




* Provide assistance to vendors regarding inquiries or issues with received
orders; escalate to appropriate personnel when necessary.
* Maintain organized electronic files for each sales order, encompassing sales
orders (SO), vendor purchase orders (POs), customer purchase orders (POs),
and invoices to customers, along with any other relevant documentation.
* Maintain proactive communication with customers' accounts payable contacts to
resolve past dues and address any outstanding issues promptly.
* Collaborate with Bastian Credit Specialist to reconcile any discrepancies in
cash application.
* Write off uncollectible receivables as directed by the Credit Specialist.
* Communicate effectively with team members to resolve issues promptly and
efficiently.
* Provide support for year-end auditor requirements, including conducting
necessary research.
* Perform additional assignments, as directed.

Travel Requirements

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📌 Sales Order Support Specialist (San Luis Potosí)
🏢 Toyota Industries
📍 San Luis Potosí