Overview

The General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention, and optimal profit at a Soho House & Co. property. The role includes day‑to‑day staff management and serves as an ambassador for the Soho House brand, fully embracing the company’s ethos, supporting staff, members, and guests. The General Manager works closely with internal and external stakeholders to create unforgettable moments through staff, food, drink, events and amenities.

A successful candidate will collaborate with the Executive Chef, Head of Operations and COO to develop strategic business objectives that optimize performance and profitability.

Main Duties
- Influential leader and strategic business partner to internal and external stakeholders by assessing business objectives and delivering an elevated, approachable, and profitable experience that is consistently assessed for improvement and innovation.




- Responsible for assessing the business on a weekly/daily basis and providing reports on the economic and operational state, triggering action plans to support operational improvements and focus on optimizing profit, minimizing margins, and promoting an exceptional experience for members, guests, and staff.
- Adhere to Soho House & Co company policies for food safety, allergy procedures and create an overall safe and inviting space for members, guests, and staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.
- Collaborative partner to all leading Head Office business functions to drive effective processes and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B;/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities.
- Oversee the creation, collaboration of regional properties (if applicable)

📌 General Manager (México)
🏢 Soho House
📍 México