Sr. Program Manager - Delivery Experience , Out of Country Sellers Latam

Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third‑party selection. The Global Selling team into Latam is responsible for international sellers’ success and growth on Amazon. Our vision is to be the first choice for all types of global businesses to join Latam.

We are seeking an entrepreneurial, results‑oriented Sr. Program Manager. In this role, you will lead Amazon’s Cross‑border Delivery Experience and Cost to Serve into Latam, covering Mexico (MX) and Brazil (BR) countries.

Key Responsibilities
- Lead programs to improve Cross Border Seller Experience, Customer Experience, Delivery Experience, and Cost to Serve, defining the list of high priority improvements to reach business goals.
- Monitor and execute projects on time and with high quality standards.
- Effectively communicate project progress within the organization.
- Work with internal teams to drive system,



tools, and process improvements/implementations that affect purchasing and operations workflow, with emphasis on automating tasks that are currently performed manually.
- Develop analysis of key business metrics, with emphasis on developing and executing recommendations for improvements.
- Work with finance, accounting, global mile and operations teams to enhance cost to serve and delivery experience for cross‑border operations.

A Day in the Life
- Review recurring business metrics, dive deep into data analysis, and propose improvements.
- Lead continuous improvement of programs, processes, and products.
- Work with international product teams to identify delivery experience and cost to serve enhancement opportunities.
- Manage stakeholder relationships with cross‑border and operations teams.

About the Team

Joining the General Selling into Latam team means partnering with a dynamic and crea

📌 Sr. Program Manager (Ciudad de México)
🏢 Amazon
📍 Ciudad de México