Customer Service Specialist, Accounts Payable Help Desk, AmericasApplyremote type: Onsitelocations: Guadalupetime type: Full timeposted on: Posted Todayjob requisition id: R48713Xylem is a Fortune 500 general water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.The P2P Customer Service Specialist, Accounts Payable Help Desk – Americas serves as the primary point of contact for employees and suppliers, delivering high‐quality support across Procure‐to‐Pay inquiries. This role is critical to ensure accurate, timely invoice processing and payment execution, while minimizing disruptions to supplier relationships and business operations.The role focuses on resolving complex PO, invoice, and payment issues,



managing high‐volume inquiries, and ensuring compliance with P2P policies and controls. It requires strong ERP expertise (Coupa, SAP, Oracle), advanced reconciliation skills, and proactive communication to drive issue resolution and improve the overall service experience.This position also acts as a Tier 2 Subject Matter Expert, supporting escalations and contributing to continuous improvement initiatives within the AP Help Desk.This role follows an onsite work schedule and is based in Monterrey, Mexico.Core Responsibilities* Serve as an employee and supplier advocate by delivering exceptional customer service while resolving P2P–related inquiries.* Act as the primary point of contact for internal stakeholders and suppliers regarding PO’s, invoices, payment status, discrepancies, reconciliations, and P2P processes.* Research, analyze, and resolve complex PO, invoice and payment issues, inc

📌 Customer Service Specialist, Accounts Payable Help Desk, Americas (Monterrey)
🏢 Xylem
📍 Monterrey