Responsibilities
- Act as the primary point of contact for senior customer representatives on quality-related matters.
- Lead customer meetings and quality reviews, providing detailed reports and updates on quality metrics.
- Manage high-priority customer complaints and escalations, ensuring timely and effective resolution.
- Lead and facilitate root cause analysis (RCA) investigations for complex or recurring customer issues.
- Oversee the implementation of corrective and preventive actions (CAPA) using methodologies such as 8D, 5-Why, and Six Sigma tools.
- Ensure issues are resolved systematically and do not reoccur by working closely with manufacturing and engineering teams.
- Oversee the quality performance of products and ensure compliance with customer requirements and internal standards.
- Drive continuous improvement initiatives across the organization by analyzing quality trends, customer complaints, and production data.
- Lead cross-functional projects aimed at enhancing product quality, process efficiency, and customer satisfaction.




- Collaborate with product design and development teams to ensure new products meet customer quality expectations from the outset.
- Develop and present high-level reports on customer quality performance, including key performance indicators (KPIs) and defect rates.
- Communicate findings and trends to senior management and customers, ensuring transparency and alignment.
- Track and report on the effectiveness of corrective actions and process improvements.
- Ensure compliance with industry-specific standards (e.g., ISO 9001, IATF 16949) and customer-specific requirements.
- Lead internal and external audits, ensuring that customer requirements and quality system standards are met.
- Prepare and oversee customer quality audits and act as a key representative during these engagements.

Education

Bachelor’s degree in Engineering, Quality Management, or related field (Master’s degree preferred).

Experience
- 7+ years of experi

📌 Senior Customer Quality Engineer (Mexicali)
🏢 OFERTA CONFIDENCIAL
📍 Mexicali