Scope of Position

Corning IT is seeking an exceptional professional with strong leadership and strategic vision to join our team as Contact Center Product Owner. The Contact Center Product Owner will be responsible for defining and prioritizing the product backlog, collaborating with stakeholders to gather requirements, and working with Managed Service Providers (MSPs) and development teams to deliver solutions that meet business needs. The Product Owner also manages release cycles, addresses technical debt, and develops the technical product roadmap.

Responsibilities

Product Backlog and Delivery Management
- Define and prioritize the Contact Center as a Service (CCaaS) product backlog, ensuring alignment with business objectives
- Conduct regular backlog grooming sessions and sprint planning meetings with business stakeholders
- Collaborate with Managed Service Providers (MSPs) and/or development team to deliver the Contact Center as a Service (CCaaS) product backlog, ensuring timely and high-quality delivery of features and enhancements
- Manage release cycles,



ensuring smooth deployment of new features and bug fixes.
- Address technical debt, proactively prioritizing and planning for its reduction to maintain platform health and performance

Stakeholder Collaboration and Requirements Gathering
- Collaborate with stakeholders to gather and document requirements, translating them into user stories and acceptance criteria
- Provide guidance to stakeholders on Contact Center as a Service (CCaaS) capabilities, helping them understand how to leverage the platform to achieve their goals
- Establish and maintain relationships with key business stakeholders who make decisions regarding product capabilities and priorities
- Work closely with agile product delivery teams (internal / external) to set priorities to deliver and sustain the end-to-end customer experience

Platform Performance and Continuous Improvement
- Monitor and report on the performance of the Contact C

📌 Contact Center Product Owner (Monterrey)
🏢 Corning
📍 Monterrey