( 20216 )

At One&Only;, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Cradled on the cusp of the Baja Peninsula, One&Only; Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Job

The Host Supervisor plays a critical leadership role within the Front Office operation,



ensuring the seamless delivery of personalized luxury service across all guest touchpoints. Reporting directly to the Host Manager, this position oversees the daily coordination of the Host Team, Reception Concierge, Connectivity Services, and guest experience activities, ensuring operational excellence and adherence to Forbes Travel Guide, LQA, and One&Only; Palmilla standards.

The Host Supervisor serves as a key communication link between departments, supporting the execution of arrival and departure experiences, guest recognition programs, VIP services, and service recovery initiatives. Through effective leadership, coaching, workforce planning, scheduling, and operational oversight, the Host Supervisor ensures colleagues are equipped with the knowledge, tools, and support necessary to consistently deliver exceptional guest experiences.

This role is responsible for the daily coordination of operational staffing, scheduling, section assignments, VIP

📌 Host (Butler) Supervisor (San José del Cabo)
🏢 One&Only Resorts
📍 San José del Cabo