This role has been designed as ‘’Onsite’’ with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the integral edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career, our culture will embrace you. Open up opportunities with HPE.

Job Description

The Service Operations Specialist is an integral part of the Juniper Americas inside service sales team responsible for helping maintain and grow customer accounts by creating and managing quotes for expiring support agreements. In addition,



this position involves analysis and management of customer install‑base inventory data in Juniper systems to enable the sales process. This position relies on a detailed knowledge of all tools, systems, processes and policies related to maintenance quoting, entitlement and inventory analysis.

How You Will Make Your Mark
- Responsible for creating/managing service renewal quotes or renewal worksheets for complex deals for assigned accounts and accountable for quote quality and delivery within the agreed SLA.
- Applies detailed systems and process knowledge to develop proactive and reactive renewal quotes for all expiring contracts
- Assists with sales/SBM‑led deals by providing quote and process support
- Manages sales opportunity forecast in Salesforce.com
- Interacts with various related teams to ensure positive customer experience; case resolution, database/entitlement management, problem resolution, general

📌 Entry Level (Guerrero)
🏢 Hewlett Packard Enterprise
📍 Guerrero