Customer Service Team LeadApplylocations: BSO CSE Monterreytime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 18, 2026 (26 days left to apply)job requisition id: 0000036756Job DescriptionTeam Leader – Customer Service Location: Monterrey, Mexico *We are looking for an experienced Team Leader to join our Consumer & Shopper Engagement (CSE) operations in Monterrey. In this role, you will lead and develop a team of 14–16 advisors, ensuring the delivery of engaging and value-driven consumer experiences across multiple contact channels.* *Within CSE, our mission is to champion our consumers and uphold the LEGO play promise. As a Team Leader, you will drive team engagement, operational performance, and continuous improvement while embodying our Leadership Playground behaviors: Brave, Curious, and Focused.* Key Responsibilities* Lead, coach, and develop a team of 14–16 advisors* Conduct coaching sessions, one-on-ones,



and team meetings* Ensure the team meets or exceeds operational KPIs* Use quality insights and data to improve team performance* Foster an inclusive and collaborative team environment* Promote a continuous improvement mindsetQualifications* People leadership experience, ideally in a contact center or service environment* Fluent English with strong communication skills* Proven experience leading and coaching frontline teams* Strong people management and collaboration skills* Familiarity with contact center tools such as Salesforce, Calabrio, TalkDesk, or similar*Join us and help bring the LEGO play promise to life for consumers around the world.*Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.What’s in it for you?Here are some of what to expect:Family Care Leave – We offer enhanced paid leave options for th

📌 Customer Service Team Lead (Monterrey)
🏢 LEGO Group
📍 Monterrey