The IT Service Manager is accountable for driving successful delivery, standardization, and continuous improvement of global network services across all regions and locations. The role leads strategic upgrades, modernization programs, and transformation initiatives to ensure consistent execution, alignment to integral standards, security and compliance requirements, and measurable business outcomes worldwide.

Key Responsibilities
- WAN / SDWAN modernization: global backbone uplift, policy-based routing, QoS.
- LAN / WLAN refresh: campus/branch/factory standards, NAC/802.1X, Wi‑Fi optimization.
- Core Services: DNS/DHCP/IPAM (DDI) enhancements, NTP, load balancing (L4/L7).
- Cloud Networking: Azure/AWS/GCP connectivity (VNets/VPCs, peering, Transit Gateway), ExpressRoute/Direct Connect.
- Observability & Automation: telemetry, NetFlow/IPFIX, synthetic monitoring, config automation (Ansible/Terraform), API integrations.

Stakeholders

Service Owners, Service Managers, Process Managers, Provider Managers, Regional Delivery Leads, and external partners.

Job Duties




- Global Project Delivery & Cross-Regional Coordination
- Lead global end-to-end delivery and coordination of network initiatives across regions, ensuring alignment of plan, design, build, test, deploy, stabilize, and handover activities.
- Establish and govern global project delivery baselines, priorities, and interdependencies across regions, managing scope, timeline, budget, risks, assumptions, issues, and dependencies to drive consistent execution.
- Define global operational acceptance criteria and ensure structured transition into Network Operations and regional support teams with consistent documentation, runbooks, and support readiness.
- Drive continuous improvement initiatives that reduce incident rates, MTTR, and change failures.
- Develop and enforce reference architectures, golden configurations, and lifecycle standards (hardware/OS/firmware).
- Champion simplification and standardization to reduc

📌 Specialist, IT Network Services, Global (Ciudad de México)
🏢 Olympus Corporation Of The Americas
📍 Ciudad de México