Lear For You
We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because we want to be more for you.
A path to a better career. A better future.
Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.
They’re the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.
Are you ready for a better career? A better future?Job Description
Quality Engineer (Customer Service) primarily focused on responding to quality issues, coordinating the implementation of defect containment both inside and outside the plant, and coordinating engineering, manufacturing, maintenance, program launches, and product transfers to achieve a high level of customer satisfaction.
Responsibilities
Respond to customers regarding reported quality complaints.
Serve as the primary point of contact with customers for specific requirements.
Coordinate the multidisciplinary team to resolve quality issues using established methodologies such as 8Ds, Ishikawa Diagrams, and DDW.
Monitor the status of customer-reported concerns until closure is ensured.
Continuously review customer systems to ensure that all reported issues have been addressed.
Coordinate defect analysis meetings and customer response discussions.
Use the LQTS system database to analyze customer complaints and update information until each concern is closed.
Generate quality performance reports based on customer metrics and scorecards.
Ensure the implementation of effective corrective measures (CM) to prevent repeat defects.
Comply with assigned activities related to biosafety measures and COVID-19 protocols.
Maintain a better organized, orderly, and clean work environment through the application of 5S.
Skills
Quality AssuranceCustomer Relatio
📌 Customer Quality Engineer (México)
🏢 Lear
📍 México