At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Role Summary

Support day-to-day Tier 0 GPS mainframe operations, contributing to incident triage, service restoration, monitoring response, controls evidence, and runbook hygiene.

Key Responsibilities

Perform initial and secondary triage for incidents affecting client systems
Execute documented recovery and support procedures using approved runbooks.
Maintain operational notes, control evidence, handovers, and known-error documentation.
Escalate technical risks and recurring issues to senior engineers and leads.

Required Skills





Mainframe support fundamentals and TSO/ISPF working knowledge.
Production support discipline and ticket management.
Incident triage, escalation, and root-cause support.
Strong documentation and handover skills.
Financial services technology exposure preferred.

Expected Outcome

Stable BAU support with consistent incident handling and timely escalation.

Descripción larga
Capgemini is an AI-powered integral business and technology transformationpartner, delivering tangible business value. We imagine the future oforganizations and make it real with AI, technology and people. With ourstrong heritage of nearly 60 years, we are a responsible and diverse group ofover 420,000 team members in more than 50 countries. We deliver end-to endservices and solutions with our deep industry expertise and strongpartner ecosystem, leveraging our capabilities across strategy, technology,design, engineering and business operations.At Capgemini Mexico, we aim to

📌 Mainframe Application Support Engineer (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes