About the role: ● Managing the entire customer experience, upselling/cross-selling, and maintaining the hygiene of net promoter score. ● Analyse data and insights to drive customer growth success and marketing Strategies. ● Play a key role with respect to goal setting and strategy for all the accounts and tracking the success of Pixis solutions provided to the customer. ● Act as an AI marketing solutions expert in order to identify, create, and implement marketing solutions to achieve measurable business results for our partners. ● Design metrics and measures for determining the ROI on Pixis products and become an evangelist for all Pixis products by educating clients on product solutions and best practices. ● Effectively address customer satisfaction and manage a diverse set of issues until resolved. This will include coordinating internal resources that interact with each customer. ● Understand and assess customer requirements, level of adoption of the service and assess the risk in renewing the current contract. ● Build thorough understanding of client’s brand, business,



customers and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives. ● Develop industry best practices, media strategies and benchmarking initiatives for various business use cases. Conduct knowledge sharing sessions with team members whenever needed, develop analytical frameworks and research protocols. ● Generating reports and presenting performance snapshots to internal stakeholders About you: ● Proven track record of hitting and overachieving retention and growth targets. ● Prior experience in Digital Marketing and understanding of Media channels like Google, Social Media, Programmatic buying, etc and analytic tools such as Omniture, GA, Appsflyer, Kochava etc. ● Achieving revenue targets for customers on a timely basis. ● Problem solver who can independently translate high-level goals into actionable plans. ● Growth mindset - creative and di

📌 Customer Success Strategist (México)
🏢 Pixis
📍 México