Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Product Operations "Overview: The primary role will be to meticulously document, identify, and swiftly resolve any operational issues that may arise during their line of work. Candidates must possess a keen attention to detail and a proactive approach to problem solving. They will collaborate with cross-functional teams and stakeholders to ensure seamless communication and coordination. Responsibilities: • Oversee the daily operations of payment processing, ensuring accuracy,



timelines and compliance with requirements • Proactively collaborate with internal teams and external partners to effectively address and resolve clients' operational issues, ensuring seamless service delivery and client satisfaction • Assist customer service teams with payment related inquiries • Create and update internal and external implementation documents and process flows • Collaborate closely with colleagues enhance efficiency, reduce errors and streamline workflows • Assist in the preparation of regular reports on operational performance and key metrics • Provide training and support to junior staff Experiences and Skills: • Excellent written and verbal English communications skills and interpersonal abilities • Proficient in payment operations processing systems (backoffice) • Ability to work independently and effectively in a fast paced and dynamic environment Qualifications: Education: Bachelor’s degree in Finance, Business Administration or a related fiel

📌 Specialist, Product Operations (México)
🏢 Mastercard
📍 México