Citi is looking for a Client Management Group Manager to lead a high-performing team of client specialists and senior managers, driving operational strategy and client outcomes across a complex, multi-layered function. In this senior leadership role, you will hold full accountability for a broad portfolio of client management operations — shaping policy, managing resources, and partnering with senior directors to deliver results with firm-wide impact. This is an opportunity to take ownership of a critical function at one of the world's leading general banks and make a measurable difference across both client relationships and operational performance.
Responsibilities
Lead and manage a large team of Client Specialists, Managers, and Senior Managers, setting clear performance expectations and delivering regular evaluations, compensation recommendations, and personnel decisions.
Partner with senior directors to shape and execute strategic plans across the client management function, translating business priorities into clear operational direction.




Take full accountability for end-to-end area outcomes, including budget management, resource planning, policy formulation, and delivery performance.
Build and maintain senior-level relationships within client organizations, serving as a trusted escalation point for complex issues requiring senior judgment.
Identify and resolve high-impact, variable issues by applying deep functional knowledge and drawing on a wide range of internal and external information sources.
Define and uphold operational standards across the team, ensuring all procedures are consistently followed and continuously improved.
Assess risk in business decisions with rigorous attention to regulatory compliance, ethical conduct, and the protection of client and firm interests, escalating control issues with transparency.
Required Qualifications & Skills
10 or more years of relevant experience in financial markets, with a demonstrated ability to operate at a se

📌 Client Mgmt Group Mgr (Ciudad de México)
🏢 Citi
📍 Ciudad de México