Intake Manager
Location: Guadalajara, Jalisco or Tijuana, Baja California
Work Arrangement: On-site
Schedule: Full-Time | 9:00 AM – 6:00 PM PST
About the Role
We are looking for an experienced, results-driven Intake Manager to lead and scale our Intake Department at a fast-growing personal injury law firm.
This is a high-impact leadership role responsible for the overall performance of the Intake operation—from lead response and qualification to conversion, client experience, team performance, and operational efficiency.
The Intake Manager will lead Intake Supervisors, Leads, and Specialists, set performance standards, optimize workflows, analyze department metrics, and work closely with executive leadership to drive growth and continuous improvement.
We are looking for a strong people leader who understands call center operations, sales and conversion, workforce management, performance management, and process improvement. Experience in a legal or personal injury environment is highly preferred.
What You'll Do
Lead & Develop the Intake Team
Lead, coach, and develop Intake Leads,



Supervisors, and Intake Specialists.
Establish clear performance expectations, KPIs, and accountability standards.
Conduct regular coaching, performance reviews, and development conversations.
Develop future leaders and strengthen the department's leadership pipeline.
Partner with HR on hiring, onboarding, engagement, retention, and performance management.
Build a high-performance, client-focused culture.
Own Intake Operations
Oversee daily inbound and outbound intake operations.
Ensure prospective clients receive timely, professional, and empathetic support.
Manage staffing, scheduling, workload distribution, and workforce planning.
Ensure consistent intake processes and service standards across teams and locations.
Partner with other departments to improve client handoffs and the overall client experience.
Drive Performance & Conversion
Establish and monitor key metrics such as:
Lead conve

📌 Intakes Manager (Tijuana)
🏢 Legal Management Group
📍 Tijuana