Blue Yonder Title: Sr Support Engineer 1
Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer
Location: Mexico, Monterrey (Remote)
Overview
Blue Yonder Surround Support is responsible for working with our global customers as dedicated support focused on Execution part of the Supply Chain Industry. For our SaaS & Cloud customers, we handle all aspects of solution support, including proactive monitoring, application support, product support, change request, service request, as well as End-to-End workflow support. To help achieve success, we are working in an integrated model to work closely with other cross-functional / development teams to drive a more controlled environment.
The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India.
Scope
The Senior Support Engineer will serve as a trusted technical advisor and escalation point for our general SaaS customers operating in Azure environments. This role requires advanced troubleshooting, solution ownership,



and strong collaboration across functional and technical teams to resolve complex issues, drive process improvements, and strengthen customer satisfaction.
In addition to resolving customer issues, the Senior Support Engineer will contribute to knowledge creation, mentor junior engineers, and play a key role in refining operational practices that improve stability, scalability, and supportability of our solutions.
What You’ll Do
Serve as a subject matter expert in Blue Yonder Execution solutions, providing advanced functional and technical support for incidents, changes, problems, and service requests impacting customer business operations.
Take ownership of complex, high-priority customer escalations, coordinating cross-functional teams to ensure timely resolution and communication.
Partner with Product Development and Engineering teams to provide detailed issue analysis, contributing to defect resolution and produ

📌 Sr Support Engineer 1 (Monterrey)
🏢 Blue Yonder
📍 Monterrey