Date Posted:
2026-08-11
Country:
Mexico
Location:
MX-BCN-MEXICALI-496 ~ Calzada Manuel Gomez Morin #3200 ~ CALZADA
Position Role Type:
Unspecified
We are seeking a highly motivated, talented Customer Service Manager who has the desire to lead and coach the finished goods customer support team. In this role you will be responsible for meeting response metrics, scheduling for team coverage, subject matter expert for root cause and corrective action planning for the finished goods team and ensure overall customer / team success. Additionally, you will manage a team of professionals along with providing directions to skilled administration employees, as well as leading area employee engagement, safety, quality and continuous improvement efforts.
What You Will Do:
Ensures all quality related items for assigned areas are complete and documented to meet established quality standards.
Leads scheduling for assigned areas so coverage requirements are met.
Responsible for operational execution during the order fulfillment phase of a contract.



This includes evaluating current procedures and processes to ensure compliance, efficiency as well as customer service. Performing root cause analysis and implementing corrective actions when these aims are not met.
Leading the order entry process and making sure that sales orders are accurately and efficiently created in the SAP system. The sales orders are to be managed in accordance with external and internal customer expectations. This includes documenting and training existing procedures as well as developing and deploying new techniques to continually improve this process.
Monitors operations performance to maximize productivity.
Interfaces with customers (internal and external) to understand customer needs and issues and ensure that the customers receive satisfactory standards of services.
Delegate effectively to develop personnel and effectively balance the workload.
Address employee issues/concerns and motivate the workforce to a

📌 Customer Service Manager (Mexicali)
🏢 RTX
📍 Mexicali