The idóneo candidate has a strong background in personal injury case management, excellent leadership and coaching skills, and the ability to thrive in a fast-paced, remote environment. Schedule: Full-Time (40 hours per week) Hours: Monday-Friday, 8:30 AM to 5:00 PM EST Location: Remote Key Responsibilities Team Training & Development Train and onboard newly hired Case Managers. Provide ongoing coaching, guidance, and development for existing team members. Reinforce best practices, firm procedures, and quality standards. Serve as a subject matter expert for case management processes and workflows. Quality Assurance & Case Auditing Conduct routine audits of active case files to ensure accuracy, compliance, and proper documentation. Review individual cases and team performance to identify areas for improvement. Ensure adherence to firm policies, procedures, and quality standards. Escalate issues and provide recommendations for corrective action when necessary. Performance Monitoring & Operational Support Review KPI reports, scorecards,



and operational metrics to monitor team performance. Identify overdue tasks, bottlenecks, and workflow issues. Hold team members accountable for meeting productivity and quality expectations. Assist leadership in implementing performance improvement initiatives. Workload Management Help coordinate staffing and workload distribution across case management pods. Assign floaters and support resources to teams experiencing increased workloads. Ensure proper case coverage and operational efficiency across the department. Process Improvement Identify workflow inefficiencies and recommend process enhancements. Assist with maintaining and updating shared resources, including provider directories and internal databases. Support special projects and operational initiatives aimed at improving team performance and client outcomes. Required Qualifications Minimum 3 years of Personal Injury Case Management experience . Strong understanding of pre-liti

📌 Lead Case Manager (México)
🏢 Solvo Global Careers
📍 México