Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C;). Finally, our Client is part of one the largest Insurance Groups in the world.
Serves as the first line of defense to ensure overall effectiveness of quality programs and business operations controls. Ensures adherence to established quality framework and ongoing evaluation of business operations control activities in an effort to minimize exposures and strengthen the overall business control environment. Identifies problems in quality system process and presents effective solutions to leadership.
Supports business operations in the implementation of quality related initiatives by providing procedures/process oversight, business control assessments and procedure evaluation. Troubleshoots quality concerns, identifies trends and recommends action items to the business for handling to ensure compliance, reduce risk and improve customer experience.



Provides oversight to ensure business operations complies with applicable underwriting, compliance, financial controls and/or company policy through communication, change management, process design, and/or project participation. Identifies key data-driven insights tied to first line of defense, translates data into compelling stories and makes effective recommendations for improvement. Ensures execution of the quality assurance plan based on scope, analyzes audit results and creates audit summaries. Provides facilitation of business operations engagement with Legal, Compliance, Finance, Product and Underwriting. Partners and collaborates with various business stakeholders to support programs and controls. Communicates effectively with process owners to identify business control failures in order to make sound recommendations. Routinely monitors business controls and applies knowledge of controls to review and validate them. Configures, updates,

📌 Contact Center Bilingual Quality Analyst (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes