Description:
As the Global Process Management Specialist, you will support order management process integrity and production support while leveraging data analytics and AI-driven insights to enhance process visibility, reliability, and operational efficiency across global operations
- Key Responsibilities:
- Utilize data analytics and AI-enabled monitoring tools to detect anomalies, trends, and risks in order processing workflows.
- Drive initiatives to enhance efficiency and effectiveness through automation and AI-supported process improvements.
- Prepare and deliver process metrics reports and dashboards, highlighting KPIs and actionable insights derived from data analysis.
- Support the evolution of processes by contributing to digitization, automation, and AI-enabled workflows.
- Use data-driven insights to guide decision-making.
- Accountable for maintaining the accuracy and integrity of order and delivery status information, leveraging data validation techniques and automated checks.
- Proactively identify and avert customer-facing issues related to order reliability.




- Regularly monitor sales orders and delivery processes using reports, using reports, dashboards, and system interfaces, enhancing visibility through Power BI or similar analytics tools.
- Understand and adhere to global process service levels to ensure consistent quality.
- Collaborate with cross-functional teams to address any relevant issues discovered during monitoring.
- Follow up with global issue owners to ensure timely closure of action items within prescribed service levels.
- Conduct root cause analysis to identify areas for improvement in our processing.
- Drive initiatives to enhance efficiency and effectiveness.
- Support all Align products and regions that utilize the integral order and delivery process.
- Skills, Knowledge & Expertise:
- Bachelor’s degree in Business, Supply Chain, Computer Science, Data Analytics, or a related field.
- Knowledge of data analytics, reporting, and das

📌 Associate Global Process Owner (Ciudad Juárez)
🏢 Align Technology
📍 Ciudad Juárez