ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

As a General Support Agent at Indie Campers, you'll be a key player in ensuring our travelers have a smooth and enjoyable journey.



You will be the first point of contact for both external customers (travelers) and internal teams (local operations, and support teams), assisting with every step of the trip experience from pre-trip inquiries to on-trip issues and local operational resolutions.

WHAT WILL YOU WORK ON?
- Investigate and resolve on-trip issues, including vehicle problems, insurance claims, and equipment failures, coordinating with depots and external service providers as needed.
- Manage disputes and complaints with tact and empathy, following company policies and relevant legal frameworks.
- Document all interactions and actions taken in the internal system to ensure accurate records and enable follow-up.
- Escalate complex or unresolved issues to management or specialized teams while maintaining customer communication.
- Provide guidance to customers on operational use of vehicles, equipment, and onboard systems.
- Continuously update knowledge of fleet vehicl

📌 Roadtrip Support Agent (Ciudad de México)
🏢 Indie Campers
📍 Ciudad de México