Great programs are built on great leadership. If you’re searching for Program Manager jobs in Belize, Operations Manager jobs in San Ignacio, BPO leadership jobs, or contact center management careers, Fusion CX is hiring an experienced Program Manager (Operations) to lead client programs, develop high-performing leaders, and deliver operational excellence.

This role is adecuado for experienced operations leaders who thrive in a fast-paced customer experience environment and have a proven ability to manage client relationships, improve operational performance, and build engaged, high-performing teams. If you’re passionate about leadership, operational strategy, and customer success, this is your opportunity to grow your career with a global customer experience company.
About the Role:
As the Program Manager (Operations), you will be responsible for the overall success of one or more client programs by leading operations, developing leaders, and ensuring all contractual and operational objectives are achieved. Working closely with clients and internal support functions,



you will drive operational excellence, deliver exceptional customer experiences, and foster a culture of accountability, collaboration, and continuous improvement.

Key Responsibilities:
- Lead the daily operations of one or more client programs.
- Ensure all client KPIs, SLAs, productivity, quality, attendance, and financial targets are consistently achieved.
- Build, coach, mentor, and develop Supervisors and Team Leads to drive high-performing teams.
- Conduct regular performance reviews, coaching sessions, and action planning with leaders.
- Analyze operational reports and performance trends to identify opportunities and implement corrective actions.
- Develop and execute action plans to improve operational performance, efficiency, and employee engagement.
- Serve as the primary point of contact for client communications, business reviews, meetings, and operational escalations.
- Partner with Workfor

📌 Program Manager (San Ignacio)
🏢 Fusion CX
📍 San Ignacio