Role purpose

This is a high profile, exciting and challenging role to lead the technology function in Mexico Insurance, whilst maintaining high levels of customer service, and building a cooperative culture. Mexico Insurance’s primary focus is its Life Insurance and General Insurance arms which are manufactured by HSBC and distributed by our partners and brokers via multiple channels.

The role holder will lead and drive HSBC Insurance Technology in meeting its business objectives through the delivery of all Technology services. Drive strategic technology planning and transformation execution (including merger and acquisition activities), as well as day to day operations and initiatives to align to the business and integral technology function priorities. Drive continuous improvement of the technology operating model including organisation, people and process (Ways of Working) to effectively control and manage all technology resources (people and financial) to maximise benefit to the business.

Main activities




- Lead and deliver all technology services for HSBC Insurance Mexico to meet business objectives across Life and General Insurance
- Own end-to-end Agile technology delivery for market initiatives, covering internal and external solutions
- Drive strategic technology planning and execute transformation activity (including M&A-related; technology work).
- Oversee technology transformation programmes and project delivery in Mexico, aligned to Group Technology strategy and controls.
- Manage technology risk (including cyber), define remediation plans to “green”, and support internal audit activity.
- Ensure delivery complies with Solution Controls, Cyber Security Frameworks, and Business Transformation Frameworks.
- Optimise delivery capacity and flow, managing dependencies/impediments and improving lead time and release frequency.
- Maintain operational stability: incident management, root-cause analysis, and continuous improvement of service performance and opera

📌 Mexico Insurance Head of Technology (Cuauhtémoc)
🏢 HSBC Global Services
📍 Cuauhtémoc