Important Information:
- Position: Call Center Agent - Customer Service Retention & Sales Representative
- Experience Required: 4+ years
- English Level: Advanced English (mandatory)
- Work Modality: On-site (Mexico City), full-time
- Schedule: Monday to Friday
- Location: Av. Reforma #342, Mexico City

Responsibilities:
- Deliver high-quality customer service via phone in a professional, friendly, and efficient manner.
- Retain customers by identifying needs, resolving concerns, and presenting relevant products, services, and retention offers.
- Leverage consultative selling techniques to identify upselling and cross-selling opportunities.
- Process account updates, service requests, and retention transactions accurately.
- Understand customer needs through active listening and recommend appropriate solutions.
- Clearly explain products, pricing, promotions, fees, and service details.
- Follow structured call flows to support customer satisfaction, retention, and sales success.
- Handle objections and challenging customer situations with professionalism, empathy,



and sound judgment.
- Maintain accurate documentation and comply with internal policies and procedures.
- Meet customer satisfaction, retention, and sales performance goals.
- Promote value-added products and services that enhance the customer experience.

Requirements:
- 4+ years of experience in call center, customer service, retention, or sales-focused customer support roles.
- Advanced English (mandatory).:
- Strong verbal and written communication skills.
- Proven ability to identify customer needs and recommend solutions.
- Sales aptitude with experience in upselling, cross-selling, or customer retention strategies.
- Strong problem-solving and analytical skills.
- Ability to multitask across multiple systems in a fast-paced environment.
- Basic math, computer, and data entry skills.
- Comfortable working with retention, service, and sales-related performance metrics.
- Ability to work a adaptable sch

📌 Agente de Call Center (Ciudad Juárez)
🏢 Coforge
📍 Ciudad Juárez