Name of the Project: IA multiple orders &Wrap-up; code automation with IA Internship

Vice Presidency: Commercial Processes & Digital Services

Region: Central

Intern’s Location (Office): Campus Cemex

Eligible Semester(s): 5th or 6th semester

Careers of Interest: Industrial Engineering, Computer systems, or related

Schedule Availability: Between 25 and 30 hours per week

Period of Stay at CEMEX: 6 months, with the option of renewal

Tentative Start Date: August 2026

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Detailed Description of the Project:
Project Objective

Challenges for the Students
- Understanding business rules for call classification and WUC assignment.
- Proposing scalable solutions for test automation.
- Rapidly understanding the operation and specific business rules of the Ready-Mix business line.
- Translating complex user behaviors and data patterns into clear, actionable requirements for AI model alignment.
- Testing and validating AI outputs — ensuring the AI model's results stay consistent with human logic and accurately reflect user intent, through functional testing and certification.




- Understanding complex, domain-specific business rules and how they should translate into correct AI behavior.
- Identifying edge cases and ambiguous scenarios in real customer/user interactions.

Main Responsibilities and Activities to Be Carried Out
- Execute functional testing / UAT of the AI model — comparing its outputs against expected results and business rules to confirm it meets the expected platform behaviors and UX standards.
- Document findings, discrepancies, edge cases, and updates to the project model.
- Collaborate with cross-functional teams (data, development, product, business) to monitor and maintain the project model.
- Support the creation and refinement of AI training materials. Analyze patterns of misclassification and propose improvements.
- Propose and support automation initiatives for testing processes.
- Support the definition and documentation of user stories, functional

📌 Cen) Commercial Processes (San Pedro Garza García)
🏢 CEMEX
📍 San Pedro Garza García