Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Your Impact:
- Train and develop the team to deliver a best in class employee experience.
- Analyze our knowledge base; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for our team and employees’ self-service.
- Provide guidance to less experienced members of the team.
- Resolve complex or escalated cases and consult with COE’s as needed.




- Lead complex projects to further enhance and globalize ES People Services for a seamless employee experience.
- Create and implement appropriate level of process, program, and policy knowledge in order to assist Employees.
- Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.
- Participate in User Acceptance Testing for system enhancements.

Basic Requirements:
- Minimum of 3 years prior work experience in Human Resources or a centralized customer service environment with at least 1 year as a team lead or supervisor required.
- Prior experience with Workday HCM preferred.
- Demonstrable experience with continuous improvement and process automation and design
- Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning
-

📌 Team Lead, Es People Services (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México