Job description:
Come be a part of the Next Disruption in the Solar Industry

Responsibilities
- Able to work on-site.
- Bilingual Support: Communicate fluently and effectively in both English and Spanish to assist customers who prefer to communicate in their native language.
- Develop a deep understanding of our products or services to provide accurate and relevant information to customers.
- Identify customer needs and concerns and work diligently to find solutions. Escalate complex issues to the appropriate team or supervisor when necessary.
- Provide basic technical support and troubleshooting assistance for customers encountering issues with our products or services.
- Maintain detailed and accurate customer records, including interactions, inquiries, and resolutions, using CRM software such as Zendesk:
- Resolve routine, complex, and unique questions/issues.
- Ensure facilitation of first-call resolution and customer satisfaction on all transactions handled.
- Employs probing questions and actively listens to customer issues or questions,



showing interest and compassion and displaying empathy for the caller’s situation.
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates.
- Other duties as assigned

Minimum Requirements
- Bilingual
- High school diploma or equivalent; bachelor's degree preferred.
- Proficiency in both English and Spanish, with excellent verbal and written communication skills in both languages.
- Previous customer service or call center experience is a plus.
- Strong problem-solving abilities and a customer-centric mindset.
- Exceptional interpersonal skills and the ability to empathize with customers.
- Familiarity with CRM software and customer service tools is a plus.
- Availability to work adaptable hours, including evenings and weekends if required.
- Patience, resilience,

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