Contribute as a systems engineer managing Windows based endpoints core networking connectivity and enterprise desktop environments in a secure office setting. Provide remote and onsite troubleshooting for employees maintain stable infrastructure and ensure prompt resolution of incidents to enable reliable productivity and support the company mission of delivering high quality services to general customers. This is for Field services support roles.
Responsibilities:
Provide advanced troubleshooting for Windows based desktops and laptops to quickly restore service and minimize disruption to business operations.
Manage user account tasks in enterprise systems such as access changes and workstation configuration to maintain a secure and reliable environment.
Perform root cause analysis for recurring Windows and desktop incidents to reduce future issues and improve user experience.
Monitor system performance of end user devices to identify potential problems early and initiate corrective actions before they affect productivity.
Implement standard images and configuration baselines for Windows devices to ensure consistency compliance and simplified support across the organization.
Coordinate with networking teams to validate device connectivity and resolve issues related to switches routers and wireless access while maintaining security standards.
Maintain accurate documentation for system configurations support procedures and troubleshooting steps to enable efficient knowledge sharing within the team.
Provide timely remote assistance through approved support tools to diagnose software hardware and connectivity problems for office based staff.
Collaborate with infrastructure and security teams to enforce endpoint protection standards and ensure devices meet regulatory and audit requirements.
Track incidents and service requests in the ticketing system to meet service level targets and provide transparent communication to requestors.
Support hardware
📌 Support Engineer (San Luis Potosí)
🏢 Cognizant
📍 San Luis Potosí
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