Job Summary

Responsibilities:
- Job Description

Provide Install Move Add Change lMAC Break-Fix and end user support activities as required.

Where required provide support for the Manufacturing Shop-Floor handhelds laptops and scanner devices.

Perform data collection preservation activities as they relate to migrations and or eDiscovery.

Stage Build and Image systems with standard client image aka eCore

Job Qualifications

Good Communication Skills.

Good Analytic Troubleshooting Skills.

Strong working knowledge of MS Windows Operating System.

Good Customer Support Skills.

Minimum 2 years desk side support services.

Basic knowledge of networks telecom and compute storage.

Basic knowledge of mobile device support.

Provide technical support for end-user tools ensuring optimal performance and user satisfaction.

Troubleshoot and resolve issues related to Nexthink Windows and networking to maintain system integrity.

Collaborate with team members to implement solutions that enhance desktop support services.





Monitor system performance and proactively address potential issues to prevent disruptions.

Develop and maintain documentation for system configurations and troubleshooting procedures.

Assist in the deployment and configuration of software updates and patches.

Conduct regular audits of systems to ensure compliance with company standards and policies.

Offer guidance and training to users on best practices for utilizing end-user tools effectively.

Evaluate and recommend improvements to existing systems to optimize functionality and efficiency.

Coordinate with vendors and external partners to resolve complex technical issues.

Ensure security protocols are followed to protect sensitive information and maintain data privacy.

Participate in team meetings to discuss strategies for improving support services and user experience.

Provide feedback to management on system performance and user satisfaction for continuous improvement.

Qualifications:
Possess

📌 Systems Engineer (Monterrey)
🏢 Cognizant
📍 Monterrey