Contribute as a systems engineer with two to five years of experience by maintaining stable Windows environments reliable networks and responsive desktop support in a work from office model. Deliver prompt incident resolution proactive system improvements and clear communication that help teams operate efficiently and support the company mission to provide secure and high performing digital services. This is for Field services support roles.
Responsibilities:
Provide proactive monitoring and maintenance for Windows based endpoints and servers to ensure stable performance and mínimal unplanned downtime for business users.
Deliver responsive desktop support for office based personnel by diagnosing software and hardware issues and restoring normal service within agreed timelines.
Document incident details root causes and resolution steps in the service management system to support trend analysis and continuous improvement of operations.
Configure Windows user profiles security settings and local policies to align with organization standards and reduce operational risk to sensitive information.
Perform software installation configuration and upgrade tasks on desktop systems while validating compatibility with existing tools and workflows.
Guide end users through issue resolution steps in a clear and empathetic manner that builds trust and encourages efficient use of technology resources.
Analyze recurring incidents across Windows and networking components to recommend practical enhancements that improve stability and user experience.
Maintain accurate asset and configuration records for desktops peripherals and network connected devices to support audits and lifecycle planning.
Coordinate with vendors or internal teams for hardware repair or replacement so that impacted personnel can resume work with mínimal delay.
Adhere to day shift schedules and service level expectations while managing multiple support requests in a structured and prioritized
📌 Systems Engineer (Saltillo)
🏢 Cognizant
📍 Saltillo
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