Description This position is focused to ensure account resolution and reconciliation of outstanding balances for patient accounts. The position works in a cooperative team environment to provide value to internal and external customers. It focus in collections activities directly with private/government insurance companies. Key Responsibilities - Collects and provides patient and payor information to facilitate account resolution. - Responds to all types of account inquires through written, verbal or electronic correspondence. - Performs medical records requests when necessitated by payers. - Gathers all information needed to ensure payment of the claim. - Responsible for requesting and forwarding all required documentation to payers. - Demonstrates knowledge of standard bill forms and filing requirements. - Identify and resolve underpayments with the appropriate follow up activities within payor timely guidelines.



- Works payor rejected claims for resubmission - Appropriately documents patient accounting host system or other systems utilized by the organization in accordance with policy and procedures. - Provides continuous updates and information to the Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience. - Collect balances due from payors ensuring proper reimbursement for all services General Knowledge/Competencies - Excellent customer support - Professional and effective written and verbal English communication required. - Good communication skills. - Knowledge of how insurance works (desire not requirement) Requirements Education: - Degree in Finance, Accounting or equivalency - Advanced English Experience - Experience with collections, payment or reimbursement verification and/or refunds. Add your resume when apply. Thank you

📌 Patient Financial Representative Jr (Monterrey)
🏢 Christus Excellence And Innovation Center
📍 Monterrey