FINANCIAL RETURNS
- Develop a strong understanding and knowledge of key sectors targeted by the hotel, and gain sectorial/account expertise when necessary to maximise guest experience
- Prepare Weekly Events Forecast and seize upselling opportunities
- Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction
- Ensure timely delivery of Master Invoice to customers and facilitate payment
- Work closely with the Reservations, Sales & Marketing, and F&B; departments to ensure the accounts from the events are consolidated & reconciled

PEOPLE
- Communicate to his/her superior any issues encountered and other relevant information
- Attend and participate in training sessions, daily briefings and other meetings as required
- Where applicable, supervise, guide and train Crowne Meeting Coordinators in carrying out their responsibilities

GUEST EXPERIENCE
- In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration,



recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
- Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
- Plan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience
- Assigned upon situation, as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
- Ensure the organisation of post-event calls and Feedback Survey collection, and follow up with customers to obtain event feedback and identify further business opportunities

RESPONSIBLE BUSINESS
- Develop awareness and reputation of the hotel and the brand in the local community
- Coord

📌 Meeting & Event Executive 会务销售及统筹主任 (Linares)
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📍 Linares