Overview

Every day, General Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

What Part Will You Play?
- Provides accurate and timely technical information, advice, and assistance regarding the organizations products and services; responds to inquiries from clients, understands their technical questions, assesses their needs, and suggests or promotes solutions that may include alternative products or services.
- Undertakes research and develops proposals for new solutions to solve technical problems and follows up on the status of outstanding issues.




- Uses databases or other computerized systems to maintain up-to-date documentation.
- Learns the industry, system, module, and product to interact with clients; facilitates client inquiries and learns how to conduct research to solve issues within established guidelines.
- Receives education for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology; assists in clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions, and communicating the resolution to the client.
- Has direct contact with the client to assist in the resolution of the clients issue or assist in the definition of the client’s problem for subsequent action.
- Listens to calls with technical, account management, vendors, and/or the client when necessary, and with direction, updates issue tracking systems while ke

📌 Lead Account Executive (Monterrey)
🏢 Global Payments
📍 Monterrey