Job Type: Full-time.

Location: Guadalajara, Mexico. This is a 100% in-office role; remote or hybrid work is not available. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

The Team Lead is the overall management of the operations for their designated team. This includes providing leadership, coaching, training and mentoring to their team, and to ensure all critical aspects of department issues are met and resolved appropriately. The Lead meets with and provides coaching and feedback to their employees around areas of improvement and identify areas of success.

The Lead is instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. The Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.

Primary Responsibilities
- Supervising the work/operations of the Benefits,



Spending Accounts and/or COBRA teams on a day-to-day basis which may include delegation of work assignments to various team members
- Provide support, training and assist with coaching and development of new and existing team members
- Facilitate business and/or team update communications and ensure clarity of expectations through regularly occurring meetings, 1:1s or team huddles
- Expected to provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager
- Developing and implementing action plans to improve team or individual performance
- Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win-win” approach. Troubleshoot escalated departmental issues and offer solutions that align to both satisfaction and organizational

📌 Lead Benefits TPA (Lagos de Moreno)
🏢 Menlo Ventures
📍 Lagos de Moreno