Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

KEY RESPONSIBILITIES

Key responsibility 1:

CLIENT SERVICE EXCELLENCE (30%)

CLIENT SERVICE:
- Promote a service culture by integrating service standards, tools and updates into daily operations.
- Act as the service referent disseminating service knowledge, updates, procedures, and best practices to all boutique staff
- Drive positive change through collaboration with boutique team.
- Ensure accurate data recording for personalized follow-up, Cartier Care registration, and a seamless omnichannel client experience.
- CS Lead time monitoring
- Ensure timely action on tasks in CS in MyClients

BUSINESS GROWTH:



CONVERSION OF SERVICE CUSTOMERS TO NEWSALES
- Develops long-lasting and sincere relations with the clients that lead to new future sales.
- Aids the boutique Director to establish direct contact with the VIP clients, and/or acts as a Maison ambassador while representing the Maison in meetings, events, charity dinners and other activities related to work.

Key responsibility 2:

CLIENT EXPERIENCE & LOYALTY BUILDING (30%)

CLIENT EXPERIENCE:
- Provide expertise on complex client cases including complaints to transform them into positive experiences and opportunities.
- During peak periods, support service drop offs, pick ups and in-store service to ensure smooth client flow.
- Recognize clients and proactively promote relevant services based on their product’s lifecycle.
- Adopt a “service to sales” mindset, aligned with Chez Cartier’s values, to proactively strengthen client relationships, boost conversion, and imp

📌 Service Lead (Puerto Vallarta)
🏢 Fashion United
📍 Puerto Vallarta