Jr IT Regional Service Desk Coordinator page is loaded## Jr IT Regional Service Desk Coordinatorlocations: Mexico, Zacatecastime type: Full timeposted on: Posted Yesterdayjob requisition id: R00029505# Join Our Team as an Jr IT Regional Service Desk Coordinator at Johnson ElectricLocation: Zacatecas, MX (Onsite / Plant‐Based) Vacancy Type: Existing Position On‐Call: Required (rotation)As our next Jr IT Regional Service Desk Coordinator, you will provide hands‐on, first‐level IT support across the Americas Region. You will support end‐user devices, infrastructure assets, and system monitoring while ensuring accurate documentation, cybersecurity compliance, and reliable day‐to‐day IT operations in a fast‐paced manufacturing environment.## Why You’ll Love Working Here* Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.* Strong Leadership: Work under experienced and visionary leaders who guide the company towards success.* Innovation Hubs:



Access to state-of-the-art facilities and innovation hubs that foster creativity and development.* Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.* Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.## What You’ll Be Doing* Providing first‐level support for hardware, software, and network issues across the region* Installing, configuring, and maintaining desktops, laptops, printers, scanners, and other IT equipment* Monitoring system alerts and creating incident tickets in a timely manner* Recording accurate IT asset, configuration, and support data in the CMDB* Maintaining infrastructure asset inventory and supporting change management processes* Ensuring Service Desk ticketing data supports effective problem resolution* Assisting with infrastructure components including servers, switches, routers, and wireless access points* Supporting patch management activ

📌 Jr IT Regional Service Desk Coordinator (Zacatecas)
🏢 Johnson Electric Group
📍 Zacatecas