Responsibilities
- Monitoring ServiceNow incident queues for your assigned functional areas
- Performing initial evaluation and triage of support tickets
- Communicating directly with impacted users to understand reported issues
- Analyzing issues and determining the appropriate path to resolution
- Performing SAP configuration changes as needed to resolve break/fix issues
- Coordinating with technical teams when development or cross-functional support is required
- Working with business users to validate solutions and capture test evidence
- Documenting analysis, actions taken, and resolution details in accordance with support processes

Qualifications
- BA/BS degree in Computer Science, Engineering, Information Technology, or a related field
- 5 to 8 years of experience in an SAP-related IT role
- Exposure to S/4HANA and ECC is preferred
- Experience with NACE output determination and BRF+
- Experience with ALE / IDOC inbound and outbound integration
- Experience with modern event-based, SAP API integration is preferred




- Hands-on experience supporting SAP PP/PI (Process Industry) Production and MM Purchasing and Inventory Management module/process areas
- Preferred experience supporting Oil and Gas, Process Industry, and/or Consumer Packaged Goods (CPG) organizations
- Excellent written and verbal communication skills in English
- Strong knowledge of SAP Production Planning for Process Industries (PP/PI), Resources, Bills of Material, Master Recipe, ATP, MRP and their related functions
- Strong knowledge of SAP Material Management processes – Source Lists, Purchasing Info Records, Pricing, Outline Agreements, Purchase Requisitions, Purchase Orders, Approval Workflow, Material Movements, Physical Inventory and related functions
- Strong knowledge of SAP configuration nodes related to materials management and production planning process areas
- Experience with Rev-Trac, Cloud ALM, or similar tools used to transport changes across system environments
- Experience us

📌 SAP S/4HANA Operations and Planning (Monterrey)
🏢 Endava
📍 Monterrey