Director Revenue Operations (Sales-as-a-Service)
Remote, Any Location, MX Remote, Any Location, MX Remote, Any Location, MX Remote, Any Location, MX Remote, Any Location, MX Remote, Any Location
Job Description:
About Us
Foundever™ is a integral leader in the customer experience (CX) industry. With 150,000 associates across the globe, we are the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Summary
The Director Revenue Operations will be part of the Sales Practice Service Line for outsourced sales. The role will be responsible for building the Sales Practice from the floor up — designing the operating model, codifying training and coaching, structuring agent-level comp and unit economics, and applying conversation analytics and AI tools to compress speed-to-competency and lift performance across the agent population.
The work converts Foundever's sales delivery track record into a market-recognized practice; revenue conversion at scale is the moat — proven in operating data, not claimed in marketing.
The opportunity is structural. Buyers are shifting from FTE-priced sales BPO to AI-assisted, outcome-priced revenue generation that internal teams cannot match at speed or scale. Foundever already runs high-value sales programs across travel, hospitality, and other verticals — this role takes that capability to market deliberately.
Primary Job Responsibilities
Sales operating model & Agent performance
- Diagnose where conversion breaks in a sales operation and prescribe the operating change.
- Design and tune the sales operating model across outbound and inbound, B2C and B2B:
- Establish QA methodology that predicts revenue outcomes, not just compliance
- Build the unit economics view for every sales program: revenue per call, con
📌 Director Revenue Operations (México)
🏢 Sitel
📍 México