Responsibilities
- Serve as a technical owner for production support, ensuring the stability, availability, and performance of Python backend services, React Native mobile applications, GraphQL APIs, PostgreSQL databases, and AWS cloud infrastructure.
- Lead the investigation and resolution of production incidents, service disruptions, performance degradation, and customer-reported issues.
- Analyze application logs, system metrics, distributed traces, and database activity to quickly identify root causes and restore service.
- Troubleshoot complex issues across application, infrastructure, database, network, and integration layers.
- Perform detailed log analysis using Datadog, CloudWatch, and other observability tools to identify failure patterns, bottlenecks, and system anomalies.
- Investigate data-related issues by executing SQL queries, analyzing database performance, validating data integrity, and troubleshooting PostgreSQL and DynamoDB-related problems.
- Develop and deploy bug fixes, hotfixes, and permanent corrective actions to prevent incident recurrence.




- Participate in on-call rotations and act as a senior escalation point for critical production incidents.
- Coordinate incident response activities, provide timely stakeholder communication, and drive service restoration efforts.
- Conduct root cause analysis (RCA) for major incidents and document findings, corrective actions, and preventive measures.
- Create and maintain operational runbooks, troubleshooting guides, support documentation, and knowledge base articles.
- Improve monitoring, alerting, logging, and observability capabilities to proactively detect issues before they impact customers.
- Partner with development teams to prioritize production defects, technical debt remediation, and system reliability improvements.
- Support application releases, production deployments, and change management activities, ensuring successful implementation and post-deployment validation.
- Identify opportuniti

📌 Sr. Software Engineer (Santiago de Querétaro)
🏢 Petco
📍 Santiago de Querétaro