Job Description

The HR Generalist plays a key role in delivering Integral HR Service Delivery through seamless, high-quality support across the employee lifecycle. This role combines end-to-end HR operations execution, process knowledge, and digital enablement to deliver a human‑centric, compliant, and efficient employee experience. Working within a clustered HR model supporting both assigned areas and broader team demand, the HR Generalist supports Tier 2 queries, manages HR transactions, and actively contributes to HR transformation, process design, and workflow optimization.

The role partners closely with other stakeholders in HR to ensure accurate, timely, and seamless service delivery while leveraging digital HR tools, automation, and AI‑enabled content to continuously improve how work gets done.

HR Operations & Employee Lifecycle Management
- Manage end‑to‑end employee lifecycle activities including hire, job changes, leave of absence, and termination
- Actively drive deflection of Tier 1 queries to self‑service and AI‑enabled front door solutions,



improving efficiency and employee experience
- Resolve Tier 2 employee and manager queries across multiple channels (Calls, Video Service Now, HR portal, email, etc.)
- Execute HR transactions in systems such as Workday and ServiceNow with high accuracy and timeliness
- Govern and generate HR documentation, leveraging standardized templates and further the AI‑enabled document creation capabilities in the future to improve speed, accuracy and employee experience
- Act as a human‑in‑the‑loop reviewer for AI‑generated content, ensuring accuracy, compliance, tone and alignment with policy
- Apply global HR standards consistently across lifecycle activities, ensuring governance, compliance and local regulatory alignment
- Enable and guide people leaders to navigate core HR processes using standardized guidance, self‑service channels and AI‑enabled support, ensuring alignment with global standards while applying appropri

📌 HR Generalist (Ciudad de México)
🏢 Takeda
📍 Ciudad de México