We are seeking a skilled CX Product Owner to lead the development and execution of digital products that enhance customer experience across the enterprise. This role serves as the critical link between business strategy and technology delivery, ensuring that product backlogs reflect strategic priorities and deliver measurable business value. The CX Product Owner collaborates closely with business product managers, delivery teams, architects, and stakeholders to drive successful outcomes.

We are seeking a skilled Product Owner to lead the development and management of B2B applications designed to streamline core returns and related services for our business customers. This role ensures that digital solutions meet customer needs, optimize operational efficiency, and deliver measurable business value. The Product Owner will collaborate with business stakeholders, IT teams, and external partners to define product vision, manage backlog, and oversee delivery.

The role involves understanding customer needs, defining product vision,



working closely with both internal and external technology teams, and managing the product lifecycle.

The adecuado candidate is technically proficient and possesses strong communication, leadership, and delivery skills utilizing both lean/agile methodologies and traditional program/project management.

Responsibilities
- Define, own, and communicate a compelling product vision, strategy, and roadmap for B2B applications supporting core returns and service workflows aligned with enterprise objectives
- Manage the entire digital product lifecycle from concept to launch, serving as the voice of customer to technology teams.
- Establish business goals, value propositions, and success metrics (OKRs, KPIs, ROI) in partnership with CX leadership and business stakeholders.
- Work with business process owners to understand desired/potential business outcomes and then work with cross functional teams to define and prioritize a backlog of product features

📌 Customer Experience Digital Product Owner –B Applications (San Pedro Garza García)
🏢 Clarios
📍 San Pedro Garza García