Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its 2.0 million members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $16.6 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

WORKING AT OPORTUN

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable, and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream.



We celebrate and nurture our inclusive culture through our employee resource groups.

POSITION OVERVIEW

The Bilingual Contact Center Agent must have a strong sense of urgency to answer or make calls or resolve cases through any of the available channels, whether by phone, email, chat, etc.

They must be open and alert to detect the mood of the client to empathize; consciously and actively listen/read to put yourself in the customer's shoes and efficiently generate an appropriate response or solution according to company policies and procedures. The Bilingual Agent must have the ability to learn and reason these policies and procedures in such a way that they become the expert that any Oportun internal and external client wants to contact to obtain the best advice or solution.

The Bilingual Agent must think about providing high standards of quality and excellence in service, being friendly, taking responsibility for their actions, but above all demonstra

📌 Bilingual Agent (León)
🏢 Oportun
📍 León