About the Role

Vestas LATAM North is a sales business unit covering Mexico, Caribbean, Central America and Colombia, reporting directly to our regional headquarters located in Brazil. The Service Department at the Mexico office is responsible for service, service sales and maintenance of wind turbines within these countries. As a Service Customer Support you will be part of a team of four colleagues, where teamwork and good communication are key.

Responsibilities
- Develop and maintain relationships with existing customers, leveraging customer intimacy to ensure renewals of Service Contracts and secure additional business.
- Define common strategy in customer relationship management (aligned with Operation Managers).
- Assist the commercial department in the negotiation of new Service Contracts, Renewals, Settlements, Amendments and Additional Services quotations.
- Assist with answering contractual questions from Customers, Sales Department and Service Operations.
- Assure fullfilment of Service Contracts KPIs.
- Lead monthly and regular meetings with Customers,



assuring compliance of contractual obligations.
- Deal with technical open cases resolution process (clear communication, regular meetings, close collaboration with Product Support, Engineering, etc.).
- Control project Billing plan including adequate invoicing of fees, variables, aftersales, bonus and penalties.
- Ensure timely collection of customer payments and assure overdues management.
- Ensure correct information in SAP and Sales Force related to the Contract.
- Responsible for contract availability monthly monitoring and negotiation with customer related to production period, supporting Service Operations.
- Maintain Monthly Reports deliveries to Customers.
- Prepare project monthly reports and present it to the board.

Qualifications
- Engineering or Business Administration degree.
- At least 3-5 years of experience in a customer‑facing position (sales, project management, contract management, pa

📌 Wind Turbine Service (Ciudad de México)
🏢 Vestas
📍 Ciudad de México