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- Develop customized Alarm and Measurements dictionaries, tailored for the customers’ network implementation and use cases.
- Fault Management – Identify alarm filtering methodologies to minimize the volume of tickets the service providers must respond to in the network.
- Performance Management – Identify Key Performance Indicators (Operational indicators) and Key Capacity Measurements (Growth clues) to facilitate planning and operational efficiencies.
- Support the customer’s solution verification of the end-to-end FM/PM NBI interfaces in the customers’ integration lab.
- Collaborate with product teams to gather alarm and measurement details for program releases and customer issue clarifications.
- Follow established processes including consistency of FM/PM Excel dictionaries across network elements, status tracking, and change control.
- Attend weekly meetings with the customer to discuss open work items.

Required skillset:




- Experience working in a customer-facing high-pressure environment, managing issues from multiple sources weekly.
- Proficiency with IMS architecture and basic call flows.
- Proficiency in SNMP, 3GPP (PM), Grafana, FluentD.
- Knowledge of cloud computing, Nokia CloudBand, and/or Nokia Cloud Platform based on Red Hat.
- Proactive follow-up with client product teams or third-party vendors to troubleshoot issues and develop solutions.
- Ability to identify potential interface issues during system upgrades or additions.
- Ability to produce high-quality documentation on time.
- Adaptability to frequent changes in plans.
- Good communication skills and customer rapport.

Seniority level:

Mid-Senior level

Employment type:

Full-time

Job function:

IT Services and IT Consulting

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📌 Network Engineer (Ciudad de México)
🏢 Orion Innovation
📍 Ciudad de México