Domain|Capital Markets|Trade Life Cycle Management, Technology|Architecture|Architecture - ITIL, Technology|Business Intelligence - Visualization|MSBI (Power BI)
Domain
Delivery
Interest Group
Infy Mexico
Company
Requisition ID
148533BR
Role Summary
We are seeking a detail-oriented Order Entry Associate to manage end-to-end order processing and validation within telecom/order management systems. This role ensures accurate order capture, compliance adherence, and seamless coordination across teams to support timely service delivery and operational efficiency.

Role Summary
We are seeking a detail-oriented Order Entry Associate to manage end-to-end order processing and validation within telecom/order management systems. This role ensures accurate order capture, compliance adherence, and seamless coordination across teams to support timely service delivery and operational efficiency.
Key Responsibilities
- Manage order intake and task creation by reviewing orders submitted through CPQ tools (e.g., Salesforce, IFO).
- Perform order validation including:




- Compliance checks on all incoming orders as per SOP.
- Validation of product codes, pricing, and contractual terms
- Verification of customer details, service location, and technical specifications against approved quotes
- Validate completeness of order details and ensure all required documentation is attached.
- Work on assigned orders/cases and coordinate with Sales/CCM teams to resolve missing or incorrect information.
- Update internal systems with correct circuit IDs, service attributes, and billing details.
- Accurately enter validated orders into inventory and provisioning systems
- Communicate order status updates to requestors and resolve discrepancies promptly.
- Collaborate with Sales, Provisioning, and CCM ( Customer Care Manager) to resolve order-related issues.
- Escalate delays to ensure SLA adherence.
- Provide timely communication to stakeholders on order status, risks, and exceptions.
- Identify proc

📌 Telecom Order Entry (Centro)
🏢 Infosys
📍 Centro